Return & Refund Policy
Return & Refund Policy
Store Name: Bold Wardrobe
Email: support@boldwardrobe.shop
At Bold Wardrobe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
-
The item must be unused, unworn, and in its original condition.
-
All original tags and packaging must be included.
-
Proof of purchase (order confirmation or receipt) is required.
To initiate a return, please contact us at support@boldwardrobe.shop with your order number and reason for return. Returns sent without prior authorization may not be accepted.
Non-Returnable Items
The following items are non-refundable:
-
Final sale or clearance items
-
Gift cards
-
Undergarments, swimwear, or intimate apparel
-
Personalized or custom-made products
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
-
Refunds will be issued to your original payment method.
-
Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.
Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
We only replace items if they are defective, damaged, or incorrect upon arrival.
If you receive a defective or incorrect item, please contact us within 7 days of delivery at support@boldwardrobe.shop, including photos and your order number.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
Shipping costs are non-refundable.
Late or Missing Refunds
If you have not received your refund:
-
Check your bank account again.
-
Contact your credit card company.
-
Contact your bank (processing times may vary).
If you have completed these steps and still have not received your refund, please contact us at support@boldwardrobe.shop.
Contact Information
If you have any questions about this Return & Refund Policy, please contact us: